Returns & Refunds

We hope you love your Uttal pieces. If something isn’t quite right, we’re here to help.

Please note: All returns must be authorised before being sent back.
To start a return, you must contact our support team before returning any item.

How to Start a Return

To request a return, please email us at:

📧 support@uttalactive.com

Include the following in your email:

Your order number
The item(s) you wish to return
The reason for the return

Our team will review your request and provide return instructions if your return is approved.

⚠️ Returns sent without prior authorisation may not be accepted.

Returns Policy

Returns are accepted within 14 days of delivery.

To be eligible, items must be:

Unworn and unwashed
In original condition
With all tags attached
Free from marks, odours, pet hair, deodorant, or makeup

Items that do not meet these conditions may be refused and returned to the sender.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Underwear or intimate items
Socks (once opened)
Final sale or clearance items

Return Shipping

UK Orders

Returns accepted within 14 days
Customers are responsible for return shipping costs
Original shipping charges are non-refundable

International Orders

Returns accepted within 14 days
Customers are responsible for return shipping costs
Original shipping charges, customs duties, and taxes are non-refundable

We strongly recommend using a tracked return service. We are not responsible for items lost in transit.

Refunds

Once your return is received and inspected:

Refunds are processed within 5–10 working days
Refunds are issued to the original payment method
Please allow an additional 3–5 working days for funds to appear in your account

You’ll receive a confirmation email once your refund has been processed.

Exchanges

We do not currently offer direct exchanges.

If you need a different size or colour, please return your item for a refund and place a new order.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at support@uttalactive.com within 48 hours of delivery.

In these cases, we will:

Cover return shipping costs
Offer a replacement or full refund

Please include your order number and clear photos when contacting us.

Order Cancellations

Cancellation Window

Orders may be cancelled within 2 hours of being placed.

To request a cancellation, please contact us immediately at:
📧 support@uttalactive.com

Include your order number so we can assist you as quickly as possible.

Orders That Cannot Be Cancelled

Once an order has been:

Processed
Packed
Or dispatched

It can no longer be cancelled and must be delivered.

At this stage, the order may only be returned in line with our Returns Policy below.

Please note:

We cannot guarantee cancellations once processing has begun
Orders placed during launches, promotions, or high-volume periods may be processed immediately